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 Educational Music Service
33 Elkay Drive
Chester, NY 10918

Phone: 845-469-5790
Phone Hours: 10am to 1pm and 2pm to 5pm Eastern, Monday through Friday

Fax: 845-469-5817
Email:
sales@emsmusic.com

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"Thanks again for all your help.
This is why I love ordering music from you all.

Always professional and doing what is right by the customer"











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Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse and are not a tax exempt organization.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact the Sales Department for further assistance: sales@emsmusic.com
I need a copy of my order summary.
  Click the "My Account / Order Status" link at the top right hand side of our site to print order summaries.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be authorized for the estimated amount of your order at the time you place your order and finally charged for the actual charges at the time of shipment of your item(s).