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 Educational Music Service
33 Elkay Drive
Chester, NY 10918

Phone: 845-469-5790
Phone Hours: 10am to 1pm and 2pm to 5pm Eastern, Monday through Friday

Fax: 845-469-5817
Email:
sales@emsmusic.com

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"Thanks again for all your help.
This is why I love ordering music from you all.

Always professional and doing what is right by the customer"











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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.  Please note that open institutional accounts are established in this way:  Institutional Accounts
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  A shipping estimate is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.  Please note that these are estimates and actual shipping charges will vary depending on rush delivery requests and split shipments required to meet delivery deadlines.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return an item?
  Please click here for more information on returning an item.
I received the wrong item.
  If you feel that you have received the wrong item, please contact the Sales Department within 72 hours of receiving the item: sales@emsmusic.com
What is your return policy?
  Please see Pricing, Shipping, Claims  & Returns for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.  In some cases, you will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.